Contact Us

Last updated 16 August 2026

If you have a question about your order, the refund process or the product itself, we would rather you asked than guessed.

Orders and refunds

Every purchase carries a 60-Day Satisfaction Promise from the original purchase date, with US-based support handling the applicable refund process. Have your order number ready — it makes everything faster.

Please read the refund policy first, since it answers most of what we're asked about timeframes and process.

Product questions

For questions about the formula, the ingredients page covers all eight components in detail. For questions about amounts, the Supplement Facts panel on your bottle is the definitive reference — we don't publish figures that aren't confirmed there.

What we can't help with

We can't provide medical advice, recommend HoneyFil for a specific health condition, or advise on interactions with your prescriptions. Those questions belong with a qualified healthcare professional who can see your full history. Take the product label with you.

Response times

We aim to reply within two business days. Messages sent over weekends and public holidays are answered on the next working day.